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Our Warranty


1- All the products Grupo Digalco resells come with 1 year warranty, excepting those otherwise specified on its technical sheet. Timeline´s warranty starts on the purchase date.Invoice will proof this date of purchase.

2- Grupo Digalco´s warranty products exceptions:
  • Incorrect product usage, manipulation or maintenance by the customer.
  • Incorrect product repair, modification or upgrade by the customer.
  • Incorrect software/hardware item configuration made by the customer.
  • Computers, storage devices or additional software infected by viruses.
  • Damages due to data lossduring the product repairing process.
  • Products or parts considered as Consumables by the manufacturer: laptop batteries, toner, photoconductive, drums, ink cartridges, DLT storage devices, etc….
3- Intervention during the warranty does not extend its intial period.

4- In case of any incidence with the product, should contact our Customer Services on the telephone +34981783406, where you will be instructed how to proceed with the warranty process.

5- Transport Damage

The Customer has a 24 hour delay since the order delivery to inform about any damage ocurred during transportation. In that case you can ring the phone number +34981783406 , or send an e mail to rma@digalco.com . Any claim about delivery state will not be accepted over the next 24 hours.

Services

Renting

Waste Management
Electric and Electronic
Wipe

Spare Parts
REFURBISHED

Valuing

QUALITY
ISO 9001 ER-0204/2015
ENVIRONMENT
ISO 14001 GA-2015/0061
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© 2017 Digalco.com - Grupo Digalco SL Pol. Ind. Bergondo. Naves R7-R8 - 15165. Bergondo. A Coruña (SPAIN)

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